Imau4u Privacy Policy – Personal Data Protection for Malaysian Members

1Personal Information We Collect

In the course of operating the platform, imau4u collects various categories of personal information depending on how you interact with our platform. Below is a list of the information we may collect:

2How We Collect Your Personal Data

Your personal data is collected through the following channels:

• Account Registration: Information you provide when creating a new imau4u account — your name, email address, Malaysian phone number, and date of birth.
• KYC Verification: Identity documents you upload for verification purposes prior to your first withdrawal or upon reaching certain transaction thresholds.
• Financial Transactions: Information collected when you make deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks, or other local banks.
• Platform Usage: Activity data automatically generated when you play slots, live casino, poker, or place bets on Malaysia Super League football, EPL, or e-sports.
• Cookies & Web Technologies: Technical data collected through cookies, web pixels and standard tracking technologies encountered while browsing the imau4u website.
• Communications with Support: Information you share when interacting with our customer support team via live chat, WhatsApp or email.

3Purpose of Personal Data Use

imau4u uses the collected personal data for the following purposes, and only for these purposes:

• Service Delivery: Managing your account, processing deposits and withdrawals, crediting bonuses and VIP rewards, and ensuring the platform runs smoothly for you.
• Identity Verification & KYC: Verifying that you are a valid individual aged 18 or above and that you meet all of imau4u's eligibility requirements.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to your account.
• Legal Compliance: Fulfils reporting and compliance obligations required under Malaysian law, including PDPA 2010.
• Customer Support: Resolving complaints, responding to enquiries, and providing technical assistance to you.
• Product Improvement: Understanding platform usage patterns to enhance the gaming experience, introduce new games, and streamline the payment process.
• Service Communications: Sends important notifications about your account, policy changes, promotional offers (if you have opted in) and security updates.

4Sharing & Disclosure to Third Parties

imau4u does not sell, rent, or distribute your personal data to third parties for marketing or commercial gain. However, in the following limited circumstances, data may be shared:

• Payment Service Providers: Transaction information required is shared with authorised payment processors such as FPX providers, Touch 'n Go eWallet, GrabPay, and other Malaysian digital wallets, solely for the purpose of processing your transactions.
• Game Providers: Minimum necessary technical data is shared with third-party game providers that supply slots, live casino and poker games on the imau4u platform. All such providers are subject to strict confidentiality agreements.
• Law Enforcement Authorities: imau4u will disclose information to Malaysian authorities (police, courts, MACC) when required by a valid court order or applicable law.
• Identity Verification: Minimal data is shared with accredited KYC service providers solely to verify your identity for regulatory compliance.
• Business Transfers: In the event of a company merger or acquisition, member data may be transferred to the new entity, provided that equal or stricter privacy terms are maintained.

5Data Security Measures We Practice

imau4u continuously invests in the latest security technologies to protect your personal data. The security measures we employ include:

• 256-bit SSL Encryption: All communications between your browser and imau4u's servers are secured with the same bank-grade encryption used by leading financial institutions in Malaysia.
• Secure Data Storage: Personal data is stored on servers protected by multi-layered firewalls, physical access controls and continuous 24/7 security monitoring.
• Two-Factor Authentication (2FA): You can enable 2FA for an added layer of security on your imau4u account — we strongly recommend this feature.
• Regular Security Audits: imau4u systems are regularly audited by independent cybersecurity experts to identify and address any vulnerabilities.
• Segregation of Funds: Member funds are held in a segregated account, kept entirely separate from the company's operational accounts, ensuring your money stays secure.
• Internal Access Controls: Only imau4u staff who require access to specific data to perform their duties are authorised to access that information.

6Cookies & Tracking Technologies

Website imau4u uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality — session login, account security, and language preferences. These cookies cannot be disabled without affecting platform performance.
• Performance Cookies: Collects anonymised information about how visitors use the site (pages visited, time on site) to help us improve the platform.
• Functional Cookies: Saves your preferences such as display size, favourite games and account settings so you don't have to reconfigure them every time you log in.
• Analytics Cookies: Helps us understand aggregate usage patterns for product improvement. This data does not identify you as an individual.

7Data Storage & Retention Period

imau4u only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required under Malaysian law. Our data retention guidelines are as follows:

• Active Accounts: Data is retained for as long as your account remains active or for as long as you continue using imau4u's services.
• After Account Closure: Transaction data and financial records are retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• KYC Records: Identity verification documents are retained for 5 years following account closure, in accordance with compliance standards.
• Communication Records: Customer support chat logs are retained for 2 years for quality control and dispute resolution purposes.
• Technical Data: Access logs and technical data are retained for 12 months for security and fraud investigation purposes.

Once the specified retention period has elapsed, data will be securely deleted or anonymised in accordance with industry-standard data deletion procedures.

8Your Rights Regarding Personal Data

Under Personal Data Protection Act 2010 (PDPA) As a Malaysia user, you have the following rights regarding the personal data imau4u holds about you:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete.
• Right to Withdraw Consent: You may withdraw consent for any consent-based data processing at any time, including marketing communications.
• Right to Restrict Processing: In certain circumstances, you may request that we stop processing your data.
• Right to Erasure: You may request deletion of your personal data in circumstances provided for under applicable law, subject to our legal retention obligations.

9Third-Party Links & Services

Platform imau4u may contain links to third-party content or services — such as game providers, payment channels, or promotional partners. It is important to understand that:

• Imau4u is not responsible for the privacy practices of third-party websites or services.
• Each third-party website or service has its own privacy policy, separate from imau4u's Privacy Policy.
• We recommend reading the privacy policy of any third-party service before providing them with your personal information.

Imau4u only works with third-party providers that have undergone our data privacy and security assessment process, and are bound by data protection agreements that meet or exceed Malaysia's PDPA standards.

10Child Protection

imau4u strictly prohibits individuals under the age of 18 from registering or using the platform. We apply rigorous age verification measures during registration and the KYC process.

We do not knowingly collect or store any personal data from individuals under the age of 18. Should we discover that an account is held by a minor, the account will be immediately closed and all related data deleted in accordance with our security procedures.

11Privacy Policy Amendments

imau4u reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements or other operational reasons.

In the event of material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all active members via email or in-platform notifications at least 14 days before the changes take effect.
• Displaying a clear notice on the imau4u homepage regarding changes that are in progress.

Continued use of the imau4u platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account in accordance with the procedures set out.

12Contact Our Data Privacy Officer

For any enquiries, complaints, or requests related to this Privacy Policy or your personal data, please contact imau4u through the following channels:

We are committed to responding to all privacy-related enquiries within 21 working days from the date of receipt.